BBCTechnology

Virgin Media broadband teams ‘left holes in walls’

Virgin Media has been accused of leaving holes in people’s walls and not following up complaints to fix the damage.
One customer said he has so far waited six weeks to have a 10in (25.4cm) crater-like hole repaired.
Complaints left on social media often say that requests for calls or web chats with Virgin have gone unfulfilled.
Virgin Media has apologised and said it will contact affected customers.
Broadband engineers frequently have to drill or alter holes when installing cables in people’s homes – but sometimes this can go wrong.
“The chap who did the installation was incredibly apologetic and it was a genuine accident,” explained Andrew Mabbitt, director of cyber-security firm Fidus Information Security.
He said that the engineer then called his manager to arrange a repair, but this never materialised.
“Got a call the next day from Virgin saying they’d be in touch soon to arrange a date and they never called back,” Mr Mabbitt told the BBC.
He added that he also tried to contact the firm via its online chat service – but it was not working.
Another customer, Dom Valentine, complained that the company left a large drill bit stuck in his wall for more than a week.
Mr Valentine is a soldier in the British Army and said the damage occurred at military accommodation.
“I was there when it happened,” he told the BBC.
He said the engineer drilled into a metal part inside the wall, which caused the drill bit to get stuck. An attempt to remove it from the outside of the building did not go well.
“He was hitting it with a hammer which has now cracked the bricks on the other side,” said Mr Valentine.

Source: BBC

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